Terms & Conditions

Welcome to Iluka Dental (“we”, “us”, “our”). These Terms & Conditions (“Terms”) govern your use of our website and the dental services provided by our practice. By accessing our website, booking an appointment, or receiving treatment from us, you agree to comply with and be bound by these Terms.

If you do not agree with any part of these Terms, you should discontinue use of our website and services.

We may update or revise these Terms at any time without prior notice. Continued use of our website or services following any changes constitutes your acceptance of those updates.

1. Acceptance of Terms

By accessing our website or booking dental services with Iluka Dental, you confirm that you have read, understood, and agreed to these Terms & Conditions. These Terms apply to all individuals who interact with our practice, including patients, website users, and any person using our online systems.

Where you utilise specific features of our website, such as online appointment booking or enquiry forms, you also agree to comply with any additional guidelines associated with those services.

We reserve the right to deny access to our website or refuse services where a user breaches these Terms or engages in conduct that may compromise the safety, integrity, or operations of our practice.

These Terms form a legally binding agreement between you (“Patient”, “User”) and Iluka Dental, operating within Australia. In certain circumstances, you may be required to agree to supplementary documentation, such as treatment consent forms or financial agreements, which will operate alongside these Terms.

It is your responsibility to review these Terms periodically. Continued use of our website or services indicates your acceptance of any revised terms.

2. Dental Services and Website Information

Iluka Dental provides a comprehensive range of dental treatments, including general, preventative, restorative, and cosmetic dentistry services.

All content published on this website is intended for general informational purposes only and is presented in a simplified and accessible format. It does not constitute personalised dental or medical advice and should not be relied upon as a substitute for professional consultation.

While we take reasonable steps to ensure that all information, including service descriptions, treatment details, and pricing, is accurate and current, we do not warrant that such information is free from errors or omissions. You acknowledge that any reliance on website content is at your own discretion and risk.

For advice specific to your individual dental needs, we strongly recommend booking a consultation with one of our qualified dentists.

No Guarantee of Outcomes

While we are committed to delivering high-quality care and achieving optimal results, dental treatment outcomes may vary between patients depending on individual circumstances, oral health conditions, and adherence to aftercare instructions.

Any testimonials, case studies, or before-and-after images displayed on our website are provided for illustrative purposes only and do not guarantee similar results.

Professional Standards

Our dentists are registered with the Australian Health Practitioner Regulation Agency (AHPRA) and comply with the standards set by the Dental Board of Australia. We adhere to all relevant clinical, ethical, and regulatory guidelines to ensure the highest level of patient care and safety.

3. Appointments and Patient Obligations

Appointments may be scheduled via our website, by telephone, or in person. All appointment requests are subject to confirmation.

When booking an appointment, you agree to provide accurate, complete, and up-to-date information, including personal details and relevant medical or dental history where required. This information is necessary to ensure safe and effective treatment planning.

You are responsible for maintaining the accuracy of your contact details so that we can communicate appointment confirmations, reminders, and updates.

We may contact you through phone, SMS, or email regarding your appointment or treatment-related matters.

Iluka Dental reserves the right to reschedule or modify appointments where necessary due to operational requirements, dentist availability, or unforeseen circumstances.

4. Fees, Payments, and Financial Arrangements

Fees for dental services will be discussed with you prior to treatment, wherever possible. All prices are in Australian Dollars (AUD) and include GST where applicable.

Payment Terms

• Payment is generally required at the time of service unless otherwise agreed
• We accept various payment methods, including EFTPOS, credit/debit cards, and approved payment plans
• For certain treatments, deposits or pre-payments may be required to secure your appointment

If a deposit is required, details will be provided at the time of booking. Deposits are typically applied toward the cost of your treatment.

Third-Party Payment Plans

We may offer or facilitate access to third-party payment or financing options. These arrangements are subject to approval by the provider, and we do not provide financial advice. Any agreement entered into is between you and the third-party provider.

5. Cancellations, Rescheduling, and Missed Appointments

We understand that schedules can change; however, we request reasonable notice if you need to cancel or reschedule your appointment.

• At least 24 hours’ notice is required for standard appointments
• Longer or specialised appointments may require 48 hours’ notice

Late cancellations or missed appointments may result in:

• Loss of deposit
• A cancellation or missed appointment fee

We reserve the right to refuse future bookings where repeated missed appointments occur.

If we need to reschedule your appointment due to unforeseen circumstances, we will provide as much notice as possible and offer an alternative time or refund any prepaid amounts where applicable.

We comply with the Australian Consumer Law, which provides guarantees relating to the provision of services. Where applicable, you may be entitled to remedies including corrective treatment, replacement services, or refunds.

6. Intellectual Property

All materials on this website, including written content, imagery, graphics, branding, and design elements, are the property of Iluka Dental or are used under appropriate licensing arrangements. These materials are protected by applicable intellectual property laws.

You may access and use the website for personal, non-commercial purposes only. You must not reproduce, distribute, modify, or otherwise use any content from this website without prior written consent.

Unauthorised use of our intellectual property may result in legal action.

7. Website Use and External Links

While we aim to ensure the accuracy and reliability of information on our website, we do not guarantee that all content is free from errors or omissions.

We are not responsible for:

• Interruptions or unavailability of the website
• Technical issues, including viruses or data loss
• Content on third-party websites linked from our site

External links are provided for convenience only and do not imply endorsement.

8. Limitation of Liability

To the extent permitted by law, Iluka Dental is not liable for any indirect, incidental, or consequential loss or damage arising from:

• Use of or reliance on website content
• Temporary unavailability of the website
• Technical issues, including data loss or system damage

While we provide dental services with due care and skill, we do not accept liability for outcomes that are influenced by factors beyond our control, except where required by law.

Nothing in these Terms excludes or limits your rights under the Australian Consumer Law, including statutory guarantees that cannot be excluded.

Where liability cannot be excluded, it is limited, at our discretion, to the re-supply of services or the cost of having services supplied again, in accordance with applicable legislation.

9. Privacy and Personal Information

We are committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

Personal information collected may include your name, contact details, and relevant health information required for treatment.

This information is used to:

• Provide dental care and treatment
• Manage appointments and communication
• Comply with legal and regulatory obligations

We do not disclose personal information to third parties except where necessary for treatment, required by law, or outlined in our Privacy Policy.

For full details, please refer to our Privacy Policy available on our website.

10. Governing Law

These Terms & Conditions are governed by the laws of Australia and the relevant State or Territory in which Iluka Dental operates.

Any disputes arising from these Terms or your use of our services will be subject to the jurisdiction of the courts within that State or Territory.

11. Severability

If any provision of these Terms is found to be invalid or unenforceable, that provision will be severed, and the remaining provisions will continue in full force and effect.

12. Contact Us

If you have any questions about these Terms & Conditions, please contact:

Iluka Dental

Website: https://ilukadental.com.au/
Email: info@ilukadental.com.au
Phone: (08) 6119 4760
Address: 6, Iluka Plaza, 98 O’mara Boulevard, Iluka WA 6028